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Global Unified Communication-as-a-Service (UCaaS) Market 2021 Recent Study including Growth Factors, Applications, Regional Analysis, Key Players and Forecasts

Unified Communication-as-a-Service (UCaaS)

The report focuses on the favorable Global “Unified Communication-as-a-Service (UCaaS) market” and its expanding nature. The Unified Communication-as-a-Service (UCaaS) market report provides a comprehensive study of the market segmentation, service providers, stockholders, sponsors, and important market players, size, and share, market dynamics such as the growth drivers, restraints, challenges, and opportunities.

Market Overview:

  • The global unified communication as-a-service market was valued at USD 4370.19 million in 2018 and is expected to reach a value of USD 17165.9 million by 2024, at a CAGR of 25.67 %, during the forecast period 2019 – 2024. Unified Communications (UC), since its inception, emerged as a cost-effective solution for businesses across industries, such as healthcare, BFSI, and retail.
  • – The need for easy-to-maintain network systems that enable effective communication possible across the end-user industries, including retail, healthcare, and manufacturing, among others, is evident, considering the old/obsolete contact centers.
  • – Ease of adopting cloud technology has further boosted the adoption of video conferencing, which is driving the adoption of cloud services for various business needs. The availability of cloud-based systems is easing the adoption of UCaaS by healthcare providers.
  • – For instance, in 2018, The British Medical Journal (BMJ) deployed RingCentral’s UCaaS to make its comms infrastructure fit for the cloud era. This has helped BMJ to improve on its support processes.
  • – The growing adoption of BYOD and other mobility solutions has been aiding the adoption of UCaaS solutions. With respect to the consumer, mobile-first solutions, and IP applications, communication is enabled through chat/audio/video call through the same device, which addresses all customer queries. These solutions are aimed at enhancing customer service assistance, self-service, and merchandise inquiries. Employees benefit from deploying virtual training and merchandise management tools.
  • – Companies are also introducing new products or services into leverage the growing demand for UCaaS. Maintel launched ICON Now, which is a UCaaS offering aimed at companies with 100 to 1,000 employees.

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    Key Manufacturers

  • Mitel Networks Corporation
  • Ring Central Inc.
  • 8X8 Inc.
  • Verizon Communications Inc.
  • Comcast Corporation
  • Vonage Holdins Inc.
  • West Corporation
  • Star2Star Communications LLC
  • DXC technology
  • Alcatel Lucent Enterprise International
  • IBM Corporation
  • Cisco Systems Inc.

    Market Dynamics: –

    • Drivers: (Developing regions and growing markets)
    • Limitations: (Regional, Key Player facing Issues, Future Barriers for growth)
    • Opportunities: (Regional, Growth Rate, Competitive, Consumption)

    Unified Communication-as-a-Service (UCaaS) market report focuses on the latest trends in the global and regional spaces on all the significant components, including the capacity, cost, price, technology, supplies, production, profit, and competition. Moreover, the old data and present development of the Unified Communication-as-a-Service (UCaaS) market have been given in the scope of the report. The latest trends, product portfolio, demographics, geographical segmentation, and regulatory framework of the Unified Communication-as-a-Service (UCaaS) market have also been involved in the study.

    Scope of the Report:

  • Unified communications-as-a-Service refers to a service model where the provider delivers different telecom or communications applications, software products and processes generally over the web. The unified communication unifies or integrates all the communication methods used by a business into a single platform or multiple communication tools. This report segments the market by End-user Industry (Healthcare, Retail, Manufacturing, Financial services, and other End-user Industries) and Geography.

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    TOC of Unified Communication-as-a-Service (UCaaS) Market Report Covered:

    Introduction, Research Methodology, Executive Summary, Key Inferences, Market Overview, Unified Communication-as-a-Service (UCaaS) market Dynamics, Market Segmentation, Competitive Landscape, Key Players, Future of the Market, and continued…

    Reasons to Purchase Unified Communication-as-a-Service (UCaaS) Market Report Covered:

    • The report analyses how Unified Communication-as-a-Service (UCaaS) market will grow in the future.
    • Analyzing various perspectives of the Unified Communication-as-a-Service (UCaaS) market with the help of Porter’s five forces analysis.
    • Study on the product type that is expected to dominate the market and regions that are expected to witness the fastest growth during the forecast period
    • Recognize the new developments, Unified Communication-as-a-Service (UCaaS) market shares and policies employed by the major market players.
    • Competitive landscape including the Unified Communication-as-a-Service (UCaaS) market share of major players along with the key policies accepted for development in the past five years
    • Comprehensive company profiles covering the product offerings, key financial information, recent developments, SWOT analysis and strategies employed by the major Unified Communication-as-a-Service (UCaaS) market players

    Key Market Trends:

    Manufacturing Sector is Expected to Register a Significant Growth

    – Unified Communications as-a-Service can help in managing the assets of a factory. This is possible just by scanning the QR code placed on the machine equipment that holds the data like warranties, maintenance logs, manufacturing dates and more by using a UCaaS app on a smartphone that instantly updates the information on the equipment. This allows the companies to better track their assets allowing them to order a repair or replacement if needed.
    – Computer-Aided Design is a software that is used for the creation, modification, analysis or optimization of a design that is used by the companies to improve the productivity of the designers, quality of the designs and improve the communications by creating a database for the manufactures. This software coupled with the services offered by the UCaaS can be helpful for the personnel to gain greater control over their designs by allowing them to communicate with other designers operating in the same company.
    – With the adoption of Industry 4.0 and Smart factory initiatives by the manufacturing firms, are set to revamp the manufacturing industry which would result in a boost in the contribution to the country’s GDP. This boost would also influence the UCaaS market in a positive way.

    is Expected to Occupy Significant Market Share

    – The United Kingdom’s carriers’ initiatives to discontinue integrated services digital network (ISDN) services are driving carrier and customer migration to Internet protocol (IP) connectivity services. The shift is fueling the adoption of next-generation business communication solutions, such as hosted private branch exchange (PBX) and UCaaS markets.
    – In March 2017, the Office for National Statistics announced that retail sales volumes were up by 1.4% when compared to January, and 3.7% higher than in February 2016. Sterling rose on the currency markets after the news of the rise was announced.
    – Looking at the potential growth in the retail industry, major players, like 8×8, a US-based company, which is one of the largest UCaaS providers supporting more than 1 million users, expanded significantly in the an market, after the two acquisitions of UK-headquartered enterprises.
    – The introduction of new technologies like 5G is expected to drive the UCaaS market in the United Kingdom region. This is due to the UK’s launch of the first 5G industrial trial in February 2019, with a view to creating smart factories that would boost the UCaaS market positively.

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    Study objectives of Unified Communication-as-a-Service (UCaaS) Market Report:

    • To provide a detailed analysis of the market structure along with the Unified Communication-as-a-Service (UCaaS) market forecast of various segments and sub-segments of the Unified Communication-as-a-Service (UCaaS) market
    • To provide insights into factors influencing and affecting market growth
    • To provide historical, current, and forecast revenue of market segments based on material, type, design, and end user
    • To provide historical, current, and forecast revenue of market segments and sub-segments with respect to regional markets and key countries
    • To provide strategic profiling of key players in the market, comprehensively analyzing their market shares, core competencies, and drawing a competitive landscape for the market
    • To provide economic factors, technology and Unified Communication-as-a-Service (UCaaS) market trends that influence the global Unified Communication-as-a-Service (UCaaS) market

    Detailed TOC of Unified Communication-as-a-Service (UCaaS) Market Report 2019-2024:

    1.1 Study Deliverables
    1.2 Scope of the Study
    1.3 Study Assumptions



    4.1 Market Overview
    4.2 Industry Attractiveness – Porter’s Five Force Analysis
    4.2.1 Threat of New Entrants
    4.2.2 Bargaining Power of Buyers/Consumers
    4.2.3 Bargaining Power of Suppliers
    4.2.4 Threat of Substitute Products
    4.2.5 Intensity of Competitive Rivalry
    4.3 Introduction to Market Drivers and Restraints
    4.4 Market Drivers
    4.4.1 Need for Enhanced Communication in an IoT Ecosystem
    4.4.2 Increased Demand for Mobility and BYOD
    4.5 Market Challenges
    4.5.1 Integration of Legacy and Existing System to cloud due to Limited infrastructure

    5.1 End-user Industry
    5.1.1 Healthcare
    5.1.2 Retail
    5.1.3 Manufacturing
    5.1.4 Financial Services
    5.2 Geography
    5.2.1 North America United States Canada
    5.2.2 United Kingdom Germany France Rest of
    5.2.3 Asia-Pacific China India Japan Rest of Asia-Pacific
    5.2.4 Rest of the World

    6.1 Company Profiles
    6.1.1 Mitel Networks Corporation
    6.1.2 Ring Central Inc.
    6.1.3 8X8 Inc.
    6.1.4 Verizon Communications Inc.
    6.1.5 Comcast Corporation
    6.1.6 Vonage Holdins Inc.
    6.1.7 West Corporation
    6.1.8 Star2Star Communications LLC
    6.1.9 DXC technology
    6.1.10 Alcatel Lucent Enterprise International
    6.1.11 IBM Corporation
    6.1.12 Cisco Systems Inc.




    Contact Us:

    Name: Ajay More

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